Microsoft 311 Accelerator for Dynamics CRM 2011

Project License Changed

Tue, 16 Apr 2013 17:19:33 GMT

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Updated Release: Microsoft 311 Accelerator V3 (Apr 03, 2013)

kenmal — Fri, 05 Apr 2013 23:50:37 GMT

We have just released a Version 3 of the Microsoft 311 Service Center Accelerator that supports the new release the Microsoft Dynamics CRM Online Service Release.

Changes to this release:
- updating the solution files to be compatible with the December Online service release and UR12
- Removing TinyMce editor from portal
- Switching external javascript to Microsoft CDN addresses
- adding notice for all third party scripts to site source code

Released: Microsoft 311 Accelerator V3 (Apr 03, 2013)

Fri, 05 Apr 2013 23:50:37 GMT

Updated Release: Microsoft 311 Accelerator V3 (Apr 03, 2013)

kenmal — Fri, 05 Apr 2013 19:41:49 GMT

Released: Microsoft 311 Accelerator V3 (Apr 03, 2013)

Fri, 05 Apr 2013 19:41:49 GMT

Updated Release: Microsoft 311 Accelerator V3 (Apr 03, 2013)

kenmal — Fri, 05 Apr 2013 17:13:32 GMT

Released: Microsoft 311 Accelerator V3 (Apr 03, 2013)

Fri, 05 Apr 2013 17:13:32 GMT

Updated Release: Microsoft 311 Accelerator V3 (Apr 03, 2013)

shan_mcarthur — Thu, 04 Apr 2013 19:40:02 GMT

Released: Microsoft 311 Accelerator V3 (Apr 03, 2013)

Thu, 04 Apr 2013 19:40:02 GMT

Created Issue: Documentation [1073]

Russty9999 — Thu, 04 Apr 2013 12:13:37 GMT

Hi I have downloaded the v3 of this soluation and was looking for the doco??? Is this coming or do we use the V 2 doco ??
Thanks for your help and it is a great soluation

Updated Wiki: Home

kenmal — Wed, 03 Apr 2013 16:53:26 GMT

**** Version 3 just released to support the updated release of Microsoft Dynamics CRM Online Service Update - Now available under Downloads Tab *****

Microsoft 311 Service Center accelerator is an integrated citizen services framework that helps to streamline the processes in a citizen service center. It provides a framework to service citizen requests, provide information, manage back office processing, and utilize resources efficiently. The 311 Service Center accelerator is built on the fully integrated Microsoft Dynamics CRM 2011 and Windows Azure platforms, providing both on-premises and online delivery models.

The 311 Service Center accelerator addresses the critical need to improve service delivery and efficiency and reduce costs within government organizations. Key features include:

Self-service citizen web portal
Web-based mapping component for citizens, including front and back office
Service intake, routing, and workflow
Common and easily extensible service requests forms
Agent-oriented call scripts integrated with the back office processes
Interactive management dashboards and reports
Multi-access channels, including views accessible to all web-enabled devices

For more information, visit Microsoft's 311 web page http://www.microsoft.com/gov311

Self-service citizen portal / Windows Azure

Front and back office service center management / Dynamics CRM 2011

Brought to you by:

Adxstudio and Unisys

Updated Release: Microsoft 311 Accelerator V3 (Apr 03, 2013)

kenmal — Wed, 03 Apr 2013 16:51:56 GMT

Released: Microsoft 311 Accelerator V3 (Apr 03, 2013)

Wed, 03 Apr 2013 16:51:56 GMT

New Post: Windows Store App Template

rbrundritt — Wed, 13 Mar 2013 10:11:32 GMT

Funny enough you sent this email at the exact same time I was presenting the MS 311 app at a conference. I’m not sure if it is a known issue or not but when I went to demo the CRM side of things the app failed to query the data.

From: keydet [email removed]
Sent: Tuesday, March 12, 2013 12:49 PM
To: ricky_brundritt@hotmail.com
Subject: Re: Windows Store App Template [311center:435279]

From: keydet

Not sure what their plans are, but you can have a look at:

http://blogs.msdn.com/b/devkeydet/archive/2012/12/01/getting-started-with-the-crm-2011-windows-store-app-sample.aspx

...to get started on building your own Windows Store App through the CRM web services.

New Post: Windows Store App Template

keydet — Tue, 12 Mar 2013 12:48:46 GMT

New Post: ADFS 2.0 or 2.1

captbackfire — Thu, 07 Mar 2013 04:48:58 GMT

Has anyone got ADFS 2.0 or 2.1 working for authentication with 311 Accelerator? If so, can you provide some level of detail how?

New Post: Windows Store App Template

rbrundritt — Mon, 04 Mar 2013 12:42:56 GMT

Any plans to create a Windows Store App template. I think that would be a good addition to this.

New Post: MS311 portal login

jogaj_26 — Wed, 19 Dec 2012 21:48:00 GMT

I need to change the login method because I installed the 311 portal on local computer just for test use, so the LiveID needs a url domain name (I do not have it because is a local environment). I have CRM 2011 onpremise installation.
How can I change the login method??
There is documentation about it?

Best regards!

New Post: Uploading Attachments

shan_mcarthur — Mon, 19 Nov 2012 18:11:24 GMT

The framework will allow it, but you have to code this user experience into the portal. The commercial version from Adxstudio (soon to be released) will allow for file uploads for the service cases.

New Post: Uploading Attachments

Sophie_Richardson — Thu, 15 Nov 2012 22:39:24 GMT

Hi, please can someone advise if it is possible for a citizen to upload an attachment to the 311 portal?

I have created a new custom service request entity and would like it to include the option for the logged on citizen to upload a file to be submitted and stored in CRM?

Thanks