I've tried to install 311 acceleartor multiple times with no success. I can get the portal to launch correctly from Visual Studio 2010 but I cannot launch it from my localhost. Furthermore, I'm experiencing some problems with creating new service requests.
I've followed the procedure in the document named 1_Microsoft_311_installation.docx
Launching the portal from the localhost sends me back a generic server error : "FaultException: The server was unable to process the request due to an internal error. For more information...".
Trying to create a new service request (any type of service request), throws this error : "The Ms311Plugins.NewCustomServiceRequestPlugin plugin can only be used on entities defined in msa_servicerequesttype in CRM"
It might have something to do with my development environment configuration since I'm running my instance of CRM on a Virtual Machine with no access to internet.
Can anyone walk me through a solution to this problem?