Instalation questions

Oct 11, 2011 at 11:54 AM
Edited Oct 11, 2011 at 11:56 AM

Hi!

I'm trying to install Portal 311 and have trouble:
After doing everything is sayed in  1-Microsoft_311_Installation.docx and 2-Microsoft_311_Initial_Configuration.docx still have Settings->311->Service Request Types empty. Is this ok and i should configure all services by my self or you have some pre-shipped service types?

When I was importing solutions i recived warnings about localization (i'm using ru-RU)

When i was importing Site Content i had to create mappings for Note and Subject.

Oct 11, 2011 at 1:40 PM

Problem occurs when importing Service Request Type.Xml
It says about error finding correct Subject 

Coordinator
Oct 11, 2011 at 4:57 PM

Can you provide a screen shot of the error you are receiving?

Also are you trying to install this on CRM 2011 Online or On-Premise?

You can send your screen shots directly to me at: ken.mallit@microsoft.com

Thanks

Ken

From: holinov [email removed]
Sent: Tuesday, October 11, 2011 5:41 AM
To: Ken Mallit
Subject: Re: Instalation questions [311center:275430]

From: holinov

Problem occurs when importing Service Request Type.Xml
It says about error finding correct Subject

Oct 11, 2011 at 5:20 PM

Resolved that problem.
Issue was - that in ru-RU localization i chosen incorrect mapping for Subject needed to be "Тема". Now i'm trying to find correct mapping for Note.xml 

Coordinator
Oct 11, 2011 at 5:35 PM

Glad to hear you got your problem resolved. Please let us know if you have any other issues with your localization mapping.

From: holinov [email removed]
Sent: Tuesday, October 11, 2011 9:21 AM
To: Ken Mallit
Subject: Re: Instalation questions [311center:275430]

From: holinov

Resolved that problem.
Issue was - that in ru-RU localization i chosen incorrect mapping for Subject needed to be "Тема". Now i'm trying to find correct mapping for Note.xml

Oct 11, 2011 at 5:38 PM
Edited Oct 11, 2011 at 5:42 PM

Now i'm trying to find correct mapping for Note.xml 
As i understand this list stores info about Service Icons, and because now i could not import that list my map is not working (Legend with no icons and no icons on map). 

Oct 12, 2011 at 6:41 PM

Resulved.
Found. Note.xml should be mapped as "Примечание"